Last Updated: August 11, 2026
At CoolXpert, we are committed to providing quality air-conditioning products and professional installation and service. This policy explains our warranty coverage, replacement procedures, and refund policy for products and services purchased from CoolXpert.
Because CoolXpert offers air-conditioning products from different brands, warranty coverage and replacement conditions may vary depending on the brand, model, product, and manufacturer’s warranty terms.
CoolXpert generally does not offer cash refunds for purchased air-conditioning units, products, or completed services.
Once an order has been confirmed, processed, delivered, or installed, it is generally considered final and non-refundable, except where a refund is required under applicable law or specifically agreed upon by CoolXpert.
For defective products covered by warranty, the available remedy may instead be repair, replacement of parts, or replacement of the unit, subject to inspection and the applicable manufacturer’s warranty.
Air-conditioning units and products purchased from CoolXpert may be covered by the applicable warranty provided by the respective manufacturer or brand.
Depending on the product and brand, warranty coverage may include:
Parts
Compressor
PCB and electronic components
Other covered components
Labor or service charges, when included under the manufacturer’s warranty
The actual warranty period and coverage will depend on the specific brand and model purchased.
Customers should refer to the warranty documentation provided with their air-conditioning unit for the applicable coverage.
If an air-conditioning unit is found to have a manufacturing defect covered by the applicable warranty, the customer may be eligible for a replacement.
Replacement is subject to:
Product inspection
Confirmation of a manufacturing defect
Applicable brand warranty
Warranty period
Proper installation and usage
Availability of replacement units or parts
Manufacturer or authorized service center approval, when applicable
A replacement is not automatically guaranteed simply because a product has developed a problem.
CoolXpert may first attempt to diagnose or repair the issue before determining whether replacement is appropriate.
CoolXpert carries products from different air-conditioning brands, and each manufacturer may have its own warranty terms.
Warranty conditions may differ regarding:
Parts warranty
Compressor warranty
PCB warranty
Labor coverage
Installation requirements
Replacement eligibility
Service procedures
Warranty claim periods
If the manufacturer’s warranty terms differ from this general policy, the applicable manufacturer’s warranty terms will govern the specific product warranty.
Customers requesting warranty assistance may be required to provide:
Official receipt or invoice
Proof of purchase
Product model and serial number
Customer name and contact information
Installation information
Description of the problem
Photos or videos of the issue, when applicable
CoolXpert may request additional information or documents when necessary to evaluate the warranty claim.
Before a repair or replacement is approved, CoolXpert, the manufacturer, or an authorized service provider may inspect the air-conditioning unit.
The inspection may determine whether the issue is caused by:
A manufacturing defect
Component failure
Improper installation
Improper use
Lack of maintenance
Normal wear and tear
Electrical problems
Physical damage
External factors
The final warranty determination will be based on the applicable warranty terms and inspection results.
Warranty coverage may not apply to problems caused by:
Misuse or improper operation
Accidental or physical damage
Unauthorized repairs or modifications
Improper installation
Unauthorized relocation of the unit
Electrical surges or improper voltage
Natural disasters
Fire, flooding, lightning, or similar events
Pest or animal damage
Corrosion or environmental conditions
Failure to perform required maintenance
Normal wear and tear
Use outside the manufacturer’s recommended specifications
Failure to follow the manufacturer’s instructions
Additional exclusions may apply depending on the specific brand and model.
Proper installation is important for maintaining warranty eligibility.
Warranty coverage may be affected if an air-conditioning unit has been improperly installed, modified, relocated, or serviced by an unauthorized person or service provider.
Customers are encouraged to have their air-conditioning units installed and serviced by qualified technicians and according to the manufacturer’s requirements.
Regular cleaning and preventive maintenance are recommended to maintain the performance and efficiency of your air-conditioning unit.
Routine cleaning and maintenance are generally considered separate services and are not automatically covered under the manufacturer’s product warranty.
Failure to maintain the unit may also affect warranty coverage where the manufacturer determines that the issue resulted from poor maintenance or lack of servicing.
For valid warranty claims, CoolXpert may coordinate the repair or replacement of defective components.
Depending on the applicable warranty, parts may be replaced with:
Original manufacturer parts
Manufacturer-approved parts
Equivalent replacement parts
Availability of parts may affect the processing time of a warranty claim.
Parts covered under warranty do not necessarily mean that all related costs are covered.
Depending on the manufacturer’s warranty, the customer may be responsible for:
Labor charges
Inspection or diagnostic fees
Transportation fees
Additional materials
Reinstallation costs
Relocation costs
Other services not included in the applicable warranty
Any applicable charges will be communicated to the customer when reasonably possible.
If a replacement is approved but the exact same model is no longer available, CoolXpert or the manufacturer may provide an equivalent or alternative model, subject to the applicable warranty terms and availability.
Any applicable difference in product specifications or price will be handled based on the manufacturer’s policy and the agreement with the customer.
Customers may follow these general steps when requesting warranty assistance:
Step 1 — Contact CoolXpert
Report the issue through our official communication channels.
Step 2 — Provide Product Information
Provide the invoice, model, serial number, and details of the problem.
Step 3 — Initial Assessment
Our team may request photos, videos, or additional information.
Step 4 — Inspection
A technician, CoolXpert representative, manufacturer, or authorized service provider may inspect the unit.
Step 5 — Warranty Evaluation
The claim will be evaluated based on the applicable warranty terms.
Step 6 — Resolution
Depending on the result, the unit may be repaired, defective parts may be replaced, or the unit may be replaced if approved.
A product issue does not automatically qualify for a replacement.
Depending on the circumstances, CoolXpert or the applicable manufacturer may determine that the appropriate resolution is:
Repair of the unit
Replacement of a defective component
Replacement of the entire unit
Other remedy provided under the applicable warranty
The appropriate resolution will depend on the inspection results and warranty coverage.
Warranty claims may require time for inspection, diagnosis, manufacturer coordination, approval, and parts or unit availability.
Processing times may vary depending on the brand, type of issue, availability of parts, and manufacturer procedures.
CoolXpert will make reasonable efforts to assist customers throughout the warranty process.
Customers are responsible for:
Following the manufacturer’s operating instructions
Properly using the air-conditioning unit
Maintaining the unit as recommended
Keeping proof of purchase and warranty documents
Providing accurate information during a warranty claim
Allowing reasonable access for inspection or service
Avoiding unauthorized repairs or modifications
Reporting defects or problems as soon as reasonably possible
Failure to meet these responsibilities may affect warranty eligibility.
Payments for completed installation, cleaning, repair, maintenance, and other services are generally non-refundable once the service has been completed.
If a customer experiences an issue with a service performed by CoolXpert, please contact us so that our team can evaluate the concern and determine the appropriate corrective action.
Any service warranty will depend on the specific service performed and the terms provided at the time of service.
CoolXpert may update this Warranty, Refund & Replacement Policy from time to time to reflect changes in our products, services, manufacturer policies, or applicable laws.
Any updates will be posted on this page together with the revised Last Updated date.
For warranty claims, replacement requests, service concerns, or questions regarding this policy, please contact:
CoolXpert
Email: CoolXpertbyNadz@gmail.com
Phone: 046 458 2686 / 09029883340 / 09495826286
Address: Block 1 Lot 8 Phase 3 Felizana St., Pasong Buaya II, Imus, Cavite
Our team will assist you in determining the appropriate warranty, repair, or replacement process based on your product and specific concern.
