At CoolXpert, we respect your privacy and are committed to protecting the personal information of our customers, website visitors, and service users.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quotation, or use our air-conditioning products and services.
CoolXpert may collect information that you voluntarily provide when you:
Contact us through our website
Request a quotation
Purchase an air-conditioning unit
Schedule an installation
Request cleaning, repair, or maintenance services
Submit an inquiry or service request
Communicate with our customer service team
The information we may collect includes:
Full name
Contact number
Email address
Service or delivery address
Company or business name, when applicable
Air-conditioning unit details
Service and appointment information
Billing and transaction information
Other information you voluntarily provide
We may use the information we collect to:
Respond to your inquiries
Provide quotations and estimates
Process orders and service requests
Schedule deliveries and installations
Provide air-conditioning cleaning, repair, and maintenance services
Communicate with you regarding appointments and services
Provide customer support
Maintain customer and service records
Send service reminders and important notifications
Improve our products, services, and website
Process payments and transactions
Prevent fraudulent or unauthorized activities
Comply with applicable laws and regulations
Information provided to CoolXpert may be used to properly coordinate and deliver our air-conditioning services.
For example, your contact information and service address may be used by our authorized personnel to coordinate installations, cleaning, repairs, maintenance, inspections, deliveries, and other requested services.
We may also maintain records related to your air-conditioning equipment and previous services to help us provide better and more efficient after-sales support.
CoolXpert does not sell or rent your personal information to third parties.
We may share necessary information with authorized service providers, technicians, delivery personnel, payment providers, technology providers, or business partners when such information is required to provide our products and services.
We may also disclose information when required by law or when necessary to protect our legal rights, customers, employees, or business.
Our website may use cookies and similar technologies to improve functionality, remember user preferences, understand website traffic, and improve the overall user experience.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
CoolXpert takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We use appropriate administrative, technical, and organizational safeguards to protect the information we collect.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
CoolXpert may retain personal information for as long as reasonably necessary to provide our products and services, maintain customer and transaction records, provide after-sales support, comply with legal requirements, and resolve disputes.
When information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable laws and our internal policies.
Subject to applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where applicable
Withdraw consent where applicable
Object to certain processing activities
Ask how your personal information is being used
To make a privacy-related request, please contact CoolXpert using the contact information below.
Our website may contain links to third-party websites, social media platforms, or other external services.
CoolXpert is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.
CoolXpert may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.
Any changes will be posted on this page with an updated Last Updated date.
If you have questions, concerns, or requests regarding this Privacy Policy or how CoolXpert handles your personal information, please contact us.
CoolXpert
Email: CoolXpertbyNadz@gmail.com
Phone: 046 458 2686 / 09029883340 / 09495826286
Address: Block 1 Lot 8 Phase 3 Felizana St., Pasong Buaya II, Imus, Cavite
By using the CoolXpert website or requesting our products and services, you acknowledge that you have read and understood this Privacy Policy.
